Job Description:

Scope of Position:

Field Service Representatives (FSRs) represent Airbus Military on-site at the Customers’ facilities in the scope of supporting and advising the Customer in any requested technical issues.

Key Responsibilities:

Technical issues resolution

1- Provide Assessment on technical issues.

• Technical documentation
• AM Technical Assistance Center support

2 - Support modifications (SSBB, retrofits, etc).

• Support the Customer in getting all relevant information/documentation needed to perform the modification
• Support the Customer when performing modifications (Service Bulletins, Modifications, etc)
• If required, contact AM technical Assistance center or the specific AM department to clarify issues regarding modifications or to receive instructions to perform the modification

3 - Provide Assessment on damage assessment.

• Obtain all necessary documentation and information from AM in order to perform de assessment
• Evaluate damages suffered by the A/C if required by the Customer. Any damage assessment should be communicated to the AM FSR responsible.
• If needed the FSR can request AM support in order to perform the damage assessment

4 - Support to AIM FSRs in A/C inspections and evaluations

• Collaborate and coordinate A/C recoveries and returns to service
• If AM support is needed contact the relevant department in order to get the support

Troubleshooting guidance

Provide support to troubleshooting

• Provide support to troubleshooting, following AM manuals, and communicate the problem to AM technical Assistance Center if the problem persists
• Support AM Organizations acting as interface in case of troubleshooting provided by AM organizations
• Communicate AM any defect detected on the Aircraft

Support on technical documentation

Technical documentation interpretation and support issues

• Support the Customer with the usage of the technical documentation
• Communicate to Airbus Military any possible error or issue of the documentation, and any statement that can lead to misunderstandings

Operational activities

1 - Advise on maintenance programs

• The FSR should advise the Customer on the maintenance programs application, according to the AMM

2 - Interface between Airbus Military and AM Customer

• Provide information
• Of Airbus Military to the Customer
• Of the Customer to Airbus Military, when required by AM personnel

4 - Collaboration with AM

• Provide support to Airbus Military when required in different tasks such as commercial assessment or technical support